MSR Services Logo

Our Story

MSR Services Australia started as a humble, local, family-run cleaning business in north-west Sydney. Over the course of almost 40 years, we’ve expanded to service both smaller and much larger scale clients right across Sydney and NSW, as well as interstate.

In the early 1980’s, and having been employed extensively in the industry prior, our owners decided to take on the challenge of beginning their own operation. In the last 4 decades, MSR has undergone multiple name changes, operational changes, and has benefited from many advancements in technology and communications – all the while, maintaining the core philosophies and principles of our founders.

We’re proud to say we’ve provided our services to many sizeable companies with large commercial and industrial buildings, banks, shopping centres, RSL Clubs and Health Care facilities. From the beginning, we have always strived to deliver a first class customer service to our valued clients, as well as unparalleled consistency and communication, and an acute attention to the smallest details. While we appreciate the many potential flaws and challenges in any business, including our own, we will always believe in the value of transparency and doing right by our clients.

We look forward to meeting you and providing your business with the same high quality service.

Proactive Service

We Anticipate Your Needs

Our focus is to take weight off your shoulders, and to make you look great. You deserve to be treated with priority, and so we’ve made it our policy to always step forward and take initiative, to make our service to you as great as it can be.

Productive Solutions

Saving You Time & Resources

It’s actually quite easy to find cleaners who are slow and unorganised. What’s harder is finding a business that matches what you’re looking for, and meets your needs productively, resourcefully and reliably. We’d love to prove our service to you.

Professional Standards

Trust in Our Expertise

Professionalism should be the core of any service business – yet sometimes the standard can be a little underwhelming. We hire staff based on their skill and their passion for their role, so you’ll be sure to always experience this through our service.

Our Values & Vision

Values

We believe that the values of a business should be worn on the sleeve; evident in every experience and every interaction. Our approach is holistic, open-minded, and human.

Honesty – Transparent in all our business dealings. We’ll admit to our mistakes and make every effort to improve.

Morality – Doing tasks right, or not doing them at all. Every client deserves to be treated not only well, but right.

Communication – We consistently touch base to make sure your experience with us is the best it can be.

Passion – We hire our team based on passion, so you know we’ll always go that extra mile.

Innovation – Embracing new, improved and more sustainable tools for everyday business through education and technology.

Our Vision

Our purpose is to provide the most efficient, desirable, innovative, seamless, earth-loving and integrated building maintenance solution on the planet, so our clients can focus on their business.

Our Mission

Our People – Be a dedicated and excellent place of work for all those involved in the day to day running of the business.

Our Portfolio – Work with the best customers who aim for the highest standards in their industry, providing outstanding maintenance products and services.

Our Planet – Be a leader in sustainable maintenance solutions, taking a holistic approach on the way we do business.

Our Partners – Create synergies between our suppliers, contractors and customers to create value for the world.

Our Growth – Maximise growth through value add, congruency, innovation and integrity.

What Our Clients Say

“MSR are easy to do business with, responsive and thorough. Their management team members are accessible and are regularly onsite to catch up and ensure that agreed standards are being maintained. The range of services offered by MSR is great. With multiple sites it’s been helpful, cost effective and easy to be able to bundle services such as facility cleaning, supply of consumables, sanitary services and pest control. MSR know our sites and our team. I’m happy to recommend MSR and their services.”

– Phil Gilbert Motor Group

Clients Who Trust Our Services

Contact Us

Get a Quote

MSR Services provides commercial and office cleaning services across Australia for over 30 years; please contact us to get a quote. We respond to all enquiries the same business day.

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Opening Hours

Mon - Fri
9:00am to 5:00pm
Sat - Sun
Closed